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Patient Information

Who can access care and how to make the best use of services

Patient Registration

You will be asked to complete a registration form & a new patient health check questionnaire. You will also be given a new patient pack, containing information about the practice together with relevant and useful information on the NHS.

Who can be a patient?

Anyone who is:

  • Homeless
  • Living in emergency accommodation
  • Living in a hostel, temporary or unstable accommodation
  • Seeking asylum in the UK
  • A refugee
  • Struggling to access mainstream healthcare for other reasons

And:

  • Living in the Bradford District

If you fit our criteria for registration:

Come in to the practice and ask about registering here

Support workers can collect forms for patients but the patient must attend to register. The forms must be signed by the patient who is to register

Patients will be required to attend a New Patient Health Check in order to complete registration

We will require one form of ID:

If you are an asylum seeker NASS Card, Home Office Letter

If you are homeless a passport, birth certificate, or a supporting letter with proof of name and date of birth

Help is available for patients who require assistance with filling in registration forms.

Telephone interpreting services are available if required.


If you would like to view or download the Bevan Healthcare patient information leaflet, please use the following link


View Online

Please note, to view online you must have Adobe PDF installed, if you do not have this, you can download here

Conduct whilst visiting Bevan

Violence and abusive language will not be tolerated Bevan Healthcare should be a safe and pleasant place for patients and staff alike. If you are violent, aggressive, or abusive you will be given a verbal and written warning about your behaviour. We uphold a zero tolerance policy in these circumstances. If violent or abusive behaviour continues, you will be removed from the patient list.

Online services

To use the online service you must have obtained a user name & password from the surgery.

Contact reception to register for this service

If you already have a username and password, please cluck below to access the service.

Log-In to the online prescription service



How we use your personal information

Fair processing & privacy notice

Download for Microsoft Word View Online

Please note, to view online you must have Adobe PDF installed, if you do not have this, you can download here



Patient Information

How to find Bevan Healthcare

  • Named GP for all patients
  • Appointments
  • Additional Services
  • What to do when we are closed
  • Cancelling appointments
  • Prescriptions
  • Who has access to my records?
  • Interpreter Services
  • Change of address or telephone number
  • Requests for your notes
  • Chaperone Policy
  • Confidentiality Policy
  • Complaints Procedure
  • Fit Notes
  • Your Rights & Responsibilities

Named GP for all patients

By 31st March 2016, every GP practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.

Bevan Healthcare has allocated every patient a GP who will be responsible for their overall care. This is purely an administrative exercise. If you do wish to know or change your named GP, we will make reasonable efforts to accommodate this request.

Please note: there is no need to telephone the practice for this information. Simply ask reception on your next visit.

  • This does not prevent you from seeing any GP or Nurse Practitioner in the practice as you currently do.
  • Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.
  • You will still receive the same level of care.
  • You do not need to do any anything else, nothing will change for you.

Routine appointments usually last 15 minutes. Urgent appointments may need to be shorter when the surgery is busy. Appointments are for medical problems only. If you are requesting other services, please contact reception first.

Some appointments can be booked in advance. The majority of our appointments with doctors are available to book on the day of the appointment. On the day appointments can be made at 08:30am via telephone.

You may also book a telephone consultation with the doctor or nurse, who would ring you back at an agreed time.

The doctors at Bevan Healthcare all work part time. If you wish to see a particular doctor, you may wish to consider phoning up on the same day of the week as your last appointment and asking to see the same GP.

If you are too unwell to get to the surgery, please telephone for advice. The doctor will advise you on the most appropriate way of getting medical help.

Disabled Access

Our health centre has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access.

A hearing loop is in place at the front reception desk.

Additional services

Monday:

Social prescriber – 09:00-12:00

Provides support and help to access other services and community activities to improve your health.

Tuesday:

Bradford Rape Crisis – 09:00-12:00

Counselling and therapy services, by women, for women.

Local Sexual Health and Family Planning Clinic – 13:15-16:30

Drop in appointments available. For more information about this clinic please ring 03033 309 500

Primary Care Mental Health Team – 14:00-17:00

Counselling and cognitive behaviour services.

Keyhouse benefits advisor – 10:00-12:00

Help with filing, benefits, and first level immigration.

Wednesday:

Local Sexual Health and Family Planning Clinic – 13:30-16:30

Drop in appointments available.

Thursday:

Bradford Rape Crisis – 09:00-17:00

Counselling and therapy services, by women, for women.

Friday:

Horton Housing Homeless Drop In – 10:00-12:00

Local Sexual Health and Family Planning Clinic – 13:30-16:30

Drop in appointments available.

There is always a doctor available when we are closed.

For non-urgent problems and common ailments

Please visit your local pharmacist for advice.

For Urgent Problems

If your problem is very urgent and will not wait until the surgery reopens, phone NHS 111. They will give you advice and if necessary arrange for you to see a doctor.

Emergencies

For life threatening conditions, dial 999. Ambulances are only for emergencies. You should only attend Accident and Emergency at the hospital for very urgent or life threatening conditions such as chest pain, difficulty breathing, severe allergic reactions, or accidents.

The nearest NHS walk-in centre is: Hillside Bridge, Butler Street, BD3 0BS

Please let us know if you cannot come to your appointment as soon as possible. Every day, valuable time is wasted by people who simply do not turn up for their appointment. This blocks appointments for other people who may need them. If an interpreter has been booked, the practice still has to pay for them even if you do not attend.

You can use the online services to cancel an appointment

Repeat Prescriptions

To use the online service you must have obtained a user name & password from the surgery.

Contact reception to register for this service

If you already have a username and password, please cluck below to access the service.

Log-In to the online prescription service

How to order Prescriptions

Bevan Healthcare are now using an electronic prescription service. Please visit your local pharmacist for advice about this service.

Repeat prescriptions should be ordered using the printed list that came with your last prescription. Tick the items you need and hand the slip in to reception or send it in by post. If your medication review is overdue, you will need to see a doctor before further repeat prescriptions can be issued.

Your new prescription will be ready after 2 working days. You cannot collect a prescription here on Saturdays, Sundays or Bank Holidays

If you go to the same chemist every time for your prescription, you can ask the chemist to order your prescription for you. You will then only need to go to the chemist, not the practice, to collect your medication

Please order your repeat prescription in good time, especially before weekends and Bank Holidays when the surgery is closed







Only the staff of Bevan House have access to your medical records. When you register, you will be asked if you are willing for us to share these details with other medical organisations involved in your care.

We will not share any information about you with others without your permission, apart from in some circumstances when there could be a serious risk to someone else's health or life.

We work closely with a translation and interpreter service, Enable 2. If you need an interpreter to accompany you at your appointment, please inform reception giving at least two days notice before your appointment.

This is an extra service that is offered and is currently free of charge. If you can't attend for your appointment please give the practice plenty of notice in order for us to cancel the interpreter.

For more information please contact Bevan Healthcare

Please tell us as soon as possible if you have moved house or changed your phone number. Remind us if you are expecting a hospital appointment. it is important that we inform the hospital that you have moved.

Drug and Alcohol Service:

We can provide advice and refer you to a range of local specialist treatment services that are confidential and supportive. We will work together with these services to help you.

Teaching and training:

Student doctors, specialist trainees in General Practice or other health professionals will attend Bevan Healthcare on occasion. We will always ask your permission if a student or trainee will be present when you see a doctor or nurse.

The Freedom of Information Act gives you the right to request a copy of your medical notes, you need to put the request in writing to the Practice Manager. There will be a charge. Please refer to our up-to-date tariff for current charges.

If your solicitor needs a medical report, they must make this request in writing. They should send their request by post or fax along with your own signed consent for us to release your confidential medical information to them.Your solicitor will be charged for the report.

Please note that we require 10 days to prepare a medical report or copy of medical records.

What is a chaperone

A chaperone is present as a safeguard for all parties (patient and health professionals) and is a witness to the conduct and the continuing consent of the procedure.

The precise role of the chaperone varies depending on the circumstances. It invariably includes providing a degree of emotional support and reassurance to patients, but may also incorporate:

  • assisting in the examination or procedure, for example handing instruments during IUCD insertion
  • assisting with undressing, dressing and positioning patients
  • acting as an interpreter

Please see the links below for our full chaperone policy


Download for Microsoft Word View Online

Please note, to view online you must have Adobe PDF installed, if you do not have this, you can download here

Please click the link below to be redirected to the Confidentiality Policy Procedures document

Download for Microsoft Word View Online

Please note, to view online you must have Adobe PDF installed, if you do not have this, you can download here

Please click the link below to be redirected to the complaints procedure document

Download for Microsoft Word View Online

Please note, to view online you must have Adobe PDF installed, if you do not have this, you can download here

When appropriate, we issue electronically generated Fit Notes.

We have been notified by the Health and Social Care Information Centre (HSCIC) that, with effect from February 2016, they will be extracting data on fit note usage. This data will be made available to the Department for Work and Pensions (DWP) so that the Fit for Work service can be evaluated and for policies to be developed as necessary.

The data being collected will be fully anonymised and will include:

  • The number of computer-generated fit notes issued
  • The number of patients recorded as "unfit" or "may be fit" for work
  • Fit note duration
  • Gender
  • Health conditions giving rise to fit notes being issued

At no stage will patient identifiable information be extracted.

  • To be treated with courtesy
  • To receive urgent medical attention in an emergency
  • To have appropriate medication and dressings prescribed
  • To be offered a health check following registration
  • To be given a practice leaflet when registering
  • To receive a prompt reply to any complaint
  • To treat staff and GPs with courtesy and respect
  • To inform us if you are unable to attend an appointment
  • To attend appointments on time
  • To request prescriptions in a timely manner to avoid delay
  • To notify us of any change of details, includingaddress and telephone number